We have now arranged all eSupport users in groups based on organizations. This means that you can now appoint a manager for you team that will be able to engange in all tickets submitted by your team members. Please post a ticket with the name and email of the eSupport user that you want to appoint team manager. You will then also be sent an overview of who is in your team for your confirmation.

We are proud to announce that we have reopened our knowledgebase. In the knowledgebase we have included the entire EPM documentation. So when ever you start typing an eSupport tickert you will be suggested relevant documentation to help you solve your issues. We have also included 10 helpful tutorials for the EPM, a great way to get started with our product!

Hello,

Our knowledgebase and download area have been disabled as we are currently restructuring these. The changes that are being made will make it easier for you to browse relevant documents and downloadable content.

In the meantime you can submit a ticket to request information and documents.

We apologize for the inconvenience.

We are excited to announce that we have changed our eSupport departments to better reflect the geographic location of our offices. This will improve our response rate and quality even more so that we can deliver even better support. The new support departments are as follows:

- Support Europe

- Support Asia

- Support Latam and US

For consulting requests in Europe we have introduced Consulting Europe.

After our vendor tried to fix the character issue, mentioned in the eSupport upgrade news, we are now experiencing problems with ticket text missing. Be assured that we are working to resolve this. You can still use our eSupport.

We apologize for the inconvenience.